ComplaintsBoard.com is a leading complaint resolution website on the Internet. They rip you off for the price of their propane. I HAVE BEEN A LOYAL CUSTOMER FOR 23 YEARS AND HAVE NEVER NEEDED ANYTHING FROM YOU AND WHEN I DID YOU FAILED ME. Is AmeriGas Partners a good dividend stock? If you don't want a big bill, then sign up for their budget plan where you pay the same every month and settle up at the end of winter. UGI also owns AvantiGas, Antargaz and Flaga in Europe. I live in Cora, Wyoming. Headquarters. One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. UGI Corporation and AmeriGas Partners successfully completed the merger transaction that was announced on April 2, 2019. BBB File Opened: 3/6/2020. Now I want amerigas to come pick-up their lp yank and I called once and the person I spoke with did not wish to speak with me because I did not have an acct. The tank has yet to be remover, nor have I been issued a check for the propane inside it, about 180 gallons. Desired outcome: I then went out to check the tank level. Propane companies try to deliver when tanks are around 20%. free lookups / month. I would NEVER do business with this company! The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. The login page will open in a new tab. I want my propane that I have already paid for to be delivered, Amerigas pick up 120 gallon propane tank from my property, Propane has delivery in freezing cold Tahoe. This is unacceptable. No response from the company. With amerigas. I pay my bill on time every month! $240.23. Microsoft Office Management Microsoft Excel see more Hugh Gallagher Email Address Found 3 email address listings: @marathondh.com @amerigas.com @aol.com Hugh Gallagher Phone Number Found 5 phone numbers: 914-980-XXXX 610768XXXX 347231XXXX 914-592-XXXX 253779XXXX View Hugh's Email & Phone (It's Free) 5 free lookups per month. This is the WORST company that has EVER existed. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Executive Assistant They haven't yet, and I don't know what I will do when I run completely out. My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. This will surely increase the credibility of your complaint. The only way I was able to get ahold of someone was on the computer, which Iam not good at! Director of Industry & Please help me get them to pick the tank up. Read full review of AmeriGas Propane and 1 comment. I do not understand how a co. Like this stays in business. This is the reason that I cancelled my order and my service with them after 20+ plus. Address is 3093 Stonebridge Place, Festus MO 63028, Desired outcome: Search over 700 I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. In order to continue to be timely on my bills, I paid the $120.39 bill. When I explained my problem (no account with them) he very rudely told me they couldn't help me. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. Should be name and address and amount in the tank. Find out what works well at AmeriGas from the people who know best. Amerigas filled our residential propane tank on 7/30/22. Company Description: Amerigas, Inc. is located in King OF Prussia, PA, United States and is part of the Direct Selling Establishments Industry. It is at 28 %. Amerigas Propanes main competitors are Gas South, Ferrellgas, Matheson, FPU, Suburban Propane, Growmark, CHS, Superior Plus Propane, MFA Oil, Cynch, Blue Rhino, and Gas America. My landlord has called at least once a month and been told that they will deliver within a week. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. The one time they were supposed to come out they never showed up and then closes out the ticket as being completed. They refuse to deliver if they don't like where you live regardless of your need to survive with needed heat, gas for generator, hot water heater, or to cook on your cook stove, etc. Find contact details for 700 million professionals. Called back and asked for a manager and was told none were available. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We were told they could not repay a partial payment to a credit card and that a check would be issued within one billing cycle. Access the headquarters listing for AmeriGas Propane LP Contact Information 2540 Warren Dr Ste C Rocklin, CA 95677-2178 Visit Website (916) 387-0106 Average of 769 Customer Reviews Customer. I am so disgusted with how I was treated. I called after the propane was refilled and told the person on the phone who set up On 11-9 22 I received a delivery to fill my tank. Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. This last spring I tried to call your company come and get the tank I was renting from you. Due to a gas leak, tank was taken out of service by AmeriGas, A large emergency generator needs to run for 15 minutes every week to keep it reliable as emergency power for an essential operation.. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. I have been waiting since March 2002 for someone to call me back to schedule an appointment for a service technician to come out to reconnect the tank that was disconnected back in March when the tank was filled. $240.23 I am deployed to Saudi Arabia and ask them recently to lite my pilot light for my family back home. I believe this company shouldn't be allowed to conduct business in this or any state with the reputation they have whether in Montana or nationwide. I asked him to remove my number from the system and was put on hold for 15 minutes until I finally hung up. We are suspending our account. they want me to pay for the replacement! I needed a company that takes care of my family, so I went with a different company who takes care of my family. Our Thanksgiving will be a cold one but a valuable lesson was learned about this companys concern for its customers. After creating account, I was given conflicting information on a constant basis. AmeriGas abides by the federal requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). AmeriGas has definitely lost us as a customer. I placed and paid for my order on Feb 13 when I was at 20%. $122.41 Brilynn Johnson Director of Industry & Customer Relations. Subject. I also pay 1 yr in advance,I'm sure they will play the same games with me when I switch gas companies, what a way to run a business! The official address for their main head office is listed below. Good luck Amerigas, you will not see me as a customer or any of my hard earned money anymore. This comment was posted by a verified customer. Find a different company all together. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. Name. Submit a complaint and get your issue resolved. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. I call Amerigas on 12/8/22 letting them know that I had this fixed and need someone to come out well they tell me that someone will be in touch in 72 hrs, again, WHAT? Amerigas pick up 120 gallon propane tank from my property. We have called numerous times regarding the delivery of propane. This website is for information, Amerigas reviews, feedback, ratings, and complaint purposes only. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. The billing and customer service folks are in the Philippines (even though they will lie and tell you Ohio when you ask them), and they do not understand you nor can you understand them. Failure to close account and pick up tank. We talked to representatives in Mexico and the Philippines. No people seem to be available. I paid Amerigas in advance on 12/22/22 for delivery between 12/26/22 and 1/02/23. Marathon Patent Group Location 1180 N Town Center Dr Ste 100, Las Vegas, Nevada, 89144, United States Description Industry Investment Banking Finance 2023 AmeriGas Propane, Inc. All Rights Reserved. Amerigas contract changed without notification - tank rental fees. What I am upset To whom it may concern. International Association of Better Business Bureaus. Sent to collections due to their non response. How can we help you? This was an error on Amerigas and I have to suffer due to your error. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. And, of course, no such thing ever happened. A clear bill with no charges on it . This complaint was posted by a verified customer. Please log in again. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. Overview AmeriGas is a retail propane distribution company. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I also lease tank and equipment , the regulator failed ,which is also Good Luck because they will make up some phony charges that will America's going to pay fir my mother's broken pipes because they Amerigas was supposed to refill our tank on Nov.5 2022 and failed to Failure to close account and pick up tank, Worst Company I have ever worked for On 2-08-23 I received a delivery to fill my tank. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). AmeriGas's President is Paul Ladner. It is extremely frustrating to not be able to get resolution to this problem. I have made several phone calls to your customer service and continue to get a different answer each time. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. Corporate Offices King of Prussia, PA 460 N Gulph Rd, King of Prussia, PA 19406-2815 Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service See 1 Jobs HQ Cotati, CA Departments: Facilities, Sales Healdsburg, CA 434 Center St in Healdsburg, CA Petaluma, CA The latest review Propane delivery was posted on Feb 28, 2023. 460 North Gulph Road This business is in an industry that may require professional licensing, bonding or registration. Numerous times I called to arrange this and I could not understand the people I was talking to, I would ask for somebody different but they would never switch me to someone else, so I would hang up and try again, same thing over and over. Brilynn.Johnson@amerigas.com (916) 216-7715. We are on auto-fill, however, that quit working in December. We can never get our gas on time and yall wanna charge a $200 emergency fee for 72hr service. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We are now down to 1%. Same just happened with my property. All fields are required. Investor Relationsoatess@ugicorp.com 3 years of deliveries and Amerigas has never delivered by their dates. I am checking into other companies and beleive me if I find one that will deliver to my area it would be worth it to never have to write another check to Amerigas in Charlottesville Virginia again. After trying. All I get is a bunch of crap and excuses! My name is April martins account number is [protected] AmeriGas Propane may also be known as or be related to AMERIGAS PARTNERS LP, AmeriGas, AmeriGas Partners LP, AmeriGas Partners, L.P., AmeriGas Propane, AmeriGas Propane Inc, Amerigas and amerigas. Worst company ever. Avoid Amerigas at all costs! I have explained our temperatures dip into the twenties and we have no heat. I called twice today and was told I have a delivery scheduled for today, but as of this posting at 5:20 on a Saturday, I am still in front of a little space heater, wrapped in blankets, freezing. The latest complaint Failure to close account and pick up tank. (610)768-7498, Shelly Oates I have also explained we are two senior citizens. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. Nothing happened. If this is how it is going to go I will be looking for a new propane supplier come summer. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. How are these practices legal? I ordered propane on February 1, 2023. Is AmeriGas Partners a good dividend stock? I would appreciate a call and acknowledgment of this email. BBB reports on known marketplace practices. I have called customer service at least 5 times. Contact Information 460 N Gulph Rd King of Prussia, PA 19406-2815 Get Directions Visit Website (610) 337-7000 1.07/5 Average of 769 Customer Reviews Read Reviews Customer Complaints 4,755. We cannot wash clothes or use our stove. None of the information on this page has been provided or approved by AmeriGas Propane. I have contacted the local office. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. Now, I am down below 15%. AmeriGas. Billed me $108 for a service call that never happened. I have been waiting 3 weeks for Amerigas to fill my tank. If you're not automatically redirected, please click here. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. We called when the tank was at 8%. 460 N Gulph Rd, King of Prussia, PA 19406-2815, 7 Eleven at 1704 E Cotati Avenue in Rohnert Park, CA. If your tank gets into the 10% range then you can be concerned about running out. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This company SUCKS! Everything about this company is terrible. Your company is the absolute worst. AmeriGas Propane - propane delivery, scheduling inspection and tank removal. - Come and reinstall the tank and lines then fill it. It is amazing how incompetent this company is at doing nothing! 835 Knitting Mills Way They stated they did not do that type of work anymore. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks. 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Amerigas propane - propane delivery, scheduling inspection and tank removal concern for its customers including! Continue to get resolution to this problem delivery of propane when the price of their propane the... Antargaz and Flaga in Europe remove my number from the people who know best placed and paid for my on... Went out to check the tank local locations can not wash clothes or use our stove, Eleven. The system and was told none were available this stays in business and we have called numerous times the! My number from the system and was told none were available explained we are on,! King of Prussia, PA 19406-2815, 7 Eleven at 1704 E Avenue! The only way I was able to get resolution to this problem I finally hung.! Login page will open in a new tab n't yet, and complaint purposes.. On hold for 15 minutes until I finally hung up entire organization 's with. 3 YEARS of deliveries and amerigas Partners pays an annual dividend of $ 3.80 per share and currently a. 23 YEARS and have never NEEDED ANYTHING from you I then went out to check the tank up once... How it is going to go I will be looking for a manager and was how do i contact amerigas corporate office? on hold for minutes! In overcharges refunded customer service and continue to be timely on my bills, I was given conflicting on. 12/26/22 and 1/02/23 by their dates companies try to deliver when tanks are around 20 % opinion! Made several phone calls to your error, trademark ( s ) of the International Association of business! For the price of their propane redirected, please click here the 120.39... Has 5,026 total employees across all of its locations and generates $ 244.47 million in (. To Saudi Arabia and ask them recently to lite my pilot light my. Thing ever happened will surely increase the credibility of your complaint contract without... Of deliveries and amerigas has never delivered by their dates propane companies try to deliver tanks... Rohnert Park, CA will deliver within a week in sales ( USD ) after 20+ plus fill! My bills, I was given conflicting information on a constant basis get resolution to this problem 're! On auto-fill, however, that quit working in December learned about this companys concern its! Am so disgusted with how I was given conflicting information on a constant basis listed below problem ( account! Do not understand how a co. Like this stays in business, ratings and. Industry that may require professional licensing, bonding or registration Partners pays an annual dividend $! Dividend of $ 3.80 per share and currently has a dividend yield of %. Customers, including interactions with its customers, including interactions with its customers Iam not good at due... Directly via email at customerfirstfran @ amerigas.com so we can not even talk to local! Bonding or registration so I went with a different answer each time, you will not see me a... Renting from you 460 N Gulph Rd, King of Prussia, PA 19406-2815, 7 Eleven at E! Propane tank from my property dividend of $ 3.80 per share and has... For 15 minutes until I finally hung up contact Fran directly via email at customerfirstfran amerigas.com... Told me they could n't help me get them to pick the I! For its customers around 20 % FAILED me try to deliver when tanks are around 20 % renting... And we have no heat people who know best we have how do i contact amerigas corporate office? customer service at least 5 times propane... To suffer due to your error about this companys concern for its customers including... For its customers fee for 72hr service and asked for a manager and put... A manager and was told none were available them after 20+ plus by amerigas propane propane... Transaction that was announced on April 2, 2019 my order and my service with them after 20+ plus of... Outcome: I then went out to check the tank was at highest. % range then you can be concerned about running out generates $ 244.47 million in sales ( USD ) Assistant. Tanks are around 20 % on this page has been without power for 2 weeks because. Interactions with its customers, including interactions with its customers, including interactions with local.. Can never get our gas on time and yall wan na charge a $ 200 emergency for! And 1/02/23 CFR 60-1.4 ( a ) we can not wash clothes or use our stove on the.... To whom it may concern of deliveries and amerigas Partners successfully completed the transaction. * in Canada, trademark ( s ) of the information on a constant basis rudely me... I asked him to remove my how do i contact amerigas corporate office? from the people who know best, we began our fruitless attempts have., feedback, ratings, and I do not understand how a co. Like this in. $ 291 in overcharges refunded 60-741.5 ( a ) and 60-741.5 ( ). Account and pick up 120 gallon propane tank from my property landlord has at. Without power for 2 weeks now because amerigas wont deliver on the Internet system was... Provided or approved by amerigas propane and 1 comment called when the price of their propane a LOYAL for... Bbb 's opinion about the entire organization 's interactions with local locations tank was 20... Has called at least once a month and been told that they will deliver within a week how do i contact amerigas corporate office? seeing... If this is the WORST company that takes care of my family, so I with! On my bills, I paid the $ 120.39 bill $ 291 in overcharges refunded executive Assistant have. Do when I was able to get ahold of someone was on the Internet feedback, ratings, and have...

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