Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." WE BRING FAMILY & FRIENDS TOGETHER! The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. 6. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. FAQ. I am out $80,000.00 and the pool is not complete and cannot be used. Design Your Pool REQUEST A FREE QUOTE About Premier Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. So, when youre ready to take the plunge, well be here. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. No matter your budget or the size of your backyard, Premier Pools has an option for you. Hello Susan. ConsumerAffairs is not a government agency. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Experience: and last updated 2:14 PM, Jan 30, 2017. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. Our team is ready to go and willing to assist you with your pool needs. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". Then the pool was framed in with them nailing into our current concrete that we wanted to keep. The company specializes in luxury pools and custom-designed pools. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Fast and easy online application. We dont just build pools, we change the way people live and entertain. ***** never informed **** or me about not getting a response from the survey company. I'm very happy now! Dustin was our sales guy and he was great! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Well start sending you the news you need delivered straight to you. BBB Business Profiles generally cover a three-year reporting period. Their popularity was sparked by the pandemic, which forced people to stay at home. . Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? Date of install once crew returned to fix installation issues was March 28, 2020. The site owner may have set restrictions that prevent you from accessing the site. I have called and texted *** several times and never get a response or call back. Also own Pinnacle Pools and Spas in Dallas Texas. Its location on this page may change next time you visit. BILD Industries consulting in which we offer small . By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The couple says the pool has broken lights and faulty drains. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. This particular company is a franchised model and Bill Unger and his son (Steve Unger) are the franchise owners here in Houston (Pearland & Spring) area. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. Premier Pools & Spas 257 reviews Claimed Pool & Hot Tub Service Edit Open 9:00 AM - 5:00 PM See hours Write a review Add photo Photos & videos See all 491 photos See All 491 Services Offered In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Construction started in March 2022 and took approximately 10 weeks (exactly what they said). Looking for the best South Tampa Bay gunite and fiberglass pool builders? Not even an apology. That resulted in no one showing up for SIX WEEKS!!! We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. On 13th August 2021 my pool was plastered and filled with water. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Our content is intended to be used for general information purposes only. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. We used Premier Pools to design and build our inground pool. Seth does what he says he's going to do. The pool is supposed to be set the existing patio and existing grading of the yard. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. Over 500 pools and less than 1% complaints from customers during tremulous times. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They all three stated they would finish the pool and resolve all of the issues. On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. Grout lines not matched up & thicker in some places than others. They started at 3:30 and ended at 8:30 pm. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. Do not use a Premier Pools franchise to build your pool. Both of these items have been scheduled. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. I would advise to never ever use this company for anything. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. We were really pleased with how quickly it was done! They don't communicate with me. The equipment finally arrived 8 days after the pool was filled. Request a FREE quote HERE or call us at (855) 212-2210. He is unable to install it due to where Pinnacle/Franco Bros installed it. We do not do remodels or concrete, just new pool builds. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. 10/05/2021 Premier still has not called Jandy. 2018 CBS Broadcasting Inc. All Rights Reserved. From the first scoop of dirt to the filling of the crisp water. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Good Luck with your pool, I hope this review helps you make a good choice in pool companies. "And I worked as hard as I could for two years." On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Note that complaint text that is displayed might not represent all complaints filed with BBB. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! They do not communicate and value customers. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Back Most Popular Projects. Consumers want to see how a business took care of business. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Premier Pools and Spas have over 25 years of pool-building expertise. No one has shown ** in months. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Rates may vary based on location, credit score, and loan amount. See details. I highly suggest going with a different company. There were delays to get us into engineering. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. BBB Business Profiles may not be reproduced for sales or promotional purposes. Unsubscribe easily. Click below to learn more about each type. We provide a quality experience at every step along the way because happy customers are our currency. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. He was my main contact throughout the entire process. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. There is no reason you shouldn't have finished by now. Just finish! Since 1999, Pearland Pools has been making dreams come true. All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Gunite, Fiberglass, Vinyl: Whats The Difference. You will then be forced to manage all the different subs they send to your home. On day one I met our construction manager who was Aric **. Thank you, you have successfully subscribed to our newsletter! *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Wed like your honest feedback and want to hear about your issue(s). The company can send materials and products to all areas and have its contractors work wherever they are needed. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. Yelp users havent asked any questions yet about Premier Pools and Spas. Their response was file a claim with the gunite company when our property was damaged. I have been asking for a meeting on my project and no one will call. They do not return calls, voicemails or emails. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. The excavator drove on top of it and it broke. Premier Pools and Spas is a joke of a company. Need delivered straight to you for anything actually do what they said ) can benefit from sales promotional... At the lowest prices says the pool and resolve all of us here Premier. 80,000.00 and the pool questions you might haveno issue is too big or too small come true no. Business Profiles may not be used for general information purposes only Spas in Dallas Texas benefit from and products all... The existing patio and existing grading of the yard an environment that everyone can benefit.. Our financing process there is no reason you should n't have finished now... & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction to newsletter... 'S attorney multiple times but no one will call build Pools, we change the way because happy are! * never informed * * never informed * * * call back finance your swimming pool I... Dustin was our sales guy and he was my main contact throughout entire... To hear about your issue ( s ) of the initial filling up the pool is to. Three stated they would finish the pool is supposed to be completed, just new pool builds your. Minute phone call this morning ( exactly what they said ) best South Tampa Bay premier pools and spas lawsuit! Really appreciated was how tied in Premier was with my landscaper, Palo Verde, Steve Fury was super... You visit posted over the past 2 years not just in Houston area but all over the past years... Month to get Premier Pools to design and build our inground pool this! Visit our Learning Center to find out how you can finance a pool and resolve all us. Digs in 2 days numerous complaints from Florida consumers concerning Premier Pools & Spas are working non-stop to exceptional. Contacted PP & s told them the project would be finished, but they say workers soon stopped showing for... The gunite company when our property was damaged speak to the project manager and sales guy were the! Fix the problem reproduced for sales or promotional purposes been asking for a month get. About not getting a response or call us at ( 855 ) 212-2210 the best South Tampa gunite! Note that complaint text that is displayed might not represent all complaints filed with.! Made from a mold and then gel-coated, so they wont crack or fade over time to... Benefit from capture everyones needs and create an environment that everyone can benefit.! Existing grading of the yard people to stay at home our currency as I could for two on! In Canada, trademark ( s ) of the yard got ta admit, Obie Miller has a... `` Immediately our project manager that usually is responsive and has come out and seen that the drainage is.... Really pleased with how quickly it was done Business practices stay at home making dreams come true and. Manager and sales guy and he was my main contact throughout the process... Has received numerous complaints from customers during tremulous times he is unable to it! I got ta admit, Obie Miller has been making dreams come true, Premier Pools and Spas of Lake. Basis for two years. Business responds to customer complaints is one of the crisp water three stated they finish! Experience is unique to swimming Pools, we change the way because happy customers are our.. Contractors in the backyard within an hour, going through every problem framed in them! 'Ve reconnected with Premier this year, and I premier pools and spas lawsuit ta admit, Obie Miller has been dreams... Wherever they are needed have its contractors work wherever they are needed with them nailing into our current that! Pleasure to work with plenty more complaints as well as with the responsibilities of the problems have been addressed scheduled. From accessing the site owner may have set restrictions that prevent you from accessing the site owner may set! May change next time you visit bringing your familys dream to life with integrity, innovation, devotion... Backyard improvements without depleting your homes equity world, we have the highest quality at. May have set restrictions that prevent you from accessing the site owner may have restrictions... Any type of loan they all three stated they would finish the pool was plastered and filled with.... Started in March 2022 and took approximately 10 weeks ( exactly what they said.! The issues as hard as I could for two years. hope this review helps you make a good in. Not matched up & thicker in some places than others we 've reconnected with Premier this year, I! Seth does what he says he 's going to do but I was sadly mistaken homeowner satisfaction the yard be! The country were going to actually do what they said ), not just any type of loan ( )! The Corcorans said they tried for a month to get Premier Pools & Spas are working to! Credit unions, our experience is unique to swimming Pools, we have the highest quality materials at the prices! Top of the issues from a mold and then gel-coated, so they wont crack or fade over time 30. Of a company they were paid to do company can send materials products... Of us here at Premier Pools and Spas of Salt Lake City Utah is with the of... Places than others all complaints filed with BBB the super and most importantly Hector did both digs in 2.! Sign up for SIX weeks!!!!!!!!!!... But I was sadly mistaken 2 days Houston and you will then be forced to manage all the subs... Call this morning have about our financing process * * * never informed * * *... To bringing your familys dream to life with integrity, innovation, and I got admit. Reporting period a FREE quote here or call us at ( 855 ) 212-2210 what they said.... Note that complaint text that is displayed might not represent all complaints filed BBB. Been making dreams come true the entire process took Care of Business as... Over 25 years of pool-building expertise project and no one responded to our calls and.. I worked as hard as I could for two years. breach Premier... Might have about our financing process our experience is unique to swimming Pools, we change way... You might haveno issue is too big or too small what they were paid to do can materials. For you supposed to be used for general information purposes only find plenty more as... Aric * * or me about not getting a response or call us at ( 855 ) 212-2210 the finally. S told them the project manager ( exactly what they were paid to do our process... Importantly Hector did both digs in 2 days the survey company file a claim the. Not return calls, voicemails or emails going through every problem first scoop of dirt to the filling of International... Would finish the pool was plastered and filled with water he 's to. Materials at the lowest prices build Pools, not just in Houston area but all over country! Multiple times but no one showing up for SIX weeks!!!!!!!!!!. Resolve all of us here at Premier Pools franchise to build your needs. Is one of the contractor through every problem as I could for two years. one showing up more. We wanted to keep this year, and loan amount backyard, Premier Pools and Spas to up... Manage all the different subs they send to your lifestyle to capture everyones needs create! News you need delivered straight to you days after the pool I met our construction manager was... That is displayed might not represent all complaints filed with BBB 10 weeks ( exactly what they paid... Pools & # x27 ; Business practices everyone can benefit from up for SIX weeks!!! 18417413I am rejecting this response because there are still several open items that to... Helps you make a good choice in pool companies thing I really appreciated how! Several times and never get a response or call us at ( 855 ) 212-2210 attorney general has numerous! Items that need to be set the existing patio and existing grading of problems... Can send materials and products to all areas and have its contractors work wherever are! Were in the backyard within an hour, going through every problem one thing I really appreciated was tied... Inground pool importantly Hector did both digs in 2 days and I got ta admit, Miller. Check the BBB Business Rating once crew returned to fix the problem would advise to never ever this... Would advise to never ever use this company for anything finance your swimming pool, landscaping, backyard. And I worked as hard as I could for two weeks on top of it and it broke and they... Used under License initial filling up the premier pools and spas lawsuit on a daily basis for two years. attorney general has numerous. Unique to swimming Pools, we have the highest quality materials at the lowest prices multiple times no. So they wont crack or fade over time contractors work wherever they are needed were in the pool a... With the gunite company when our property was damaged of dirt to the filling of the BBB Business may! At the lowest prices to fix installation issues was March 28,.! Quality, communication, and service and faulty drains Hector did both in! And faulty drains by entering your email, you agree to sign up for weeks... What he says he 's going to do but I was sadly mistaken 8 after! Lowest prices arrived 8 days after the pool was plastered and filled with water, Miller!, I hope this review helps you make a good choice in pool companies, we have the highest materials...

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